Reference

Rental Policies

1. Orders will be processed as received. All verbal orders via the telephone are considered firm, and an email will be sent to customer with invoice attached.
2. Credit card information is required for all orders for security purposes. If payment option is cash or check upon delivery the card will not be charged unless payment was not received upon delivery or the conditions under Terms & Policies were not met.
3. Items not returned within 5 days after event are considered missing. Missing or damaged items will be charged to the credit card at replacement cost. A detailed invoice of these items will be provided to client.
4. Responsibility of the equipment remains with the client from the time of delivery to the time of pickup. Please be sure all equipment is secured when not in use and protected from weather. All collection fees, attorney fees, court costs, or any expense involved in collections of rental charges will be the client’s responsibility. Be sure all equipments are returned according to these TERMS & POLICIES. The client is solely responsible for any additional charges incurred as a result of failure to meet these conditions.
5. All floral arrangements, trash, and decorations of any kind should be removed from rental equipment before scheduled pickup.
6. The items are priced for one day rental (the day of the event). If you need to rent items over an extended period of time, please call the office for special rates.
7. Prices and terms are subject to change without notice.

 Cancellation

1. Cancellation can be made up to 7 days without any fee, less than that time but before 24 hours will incur a 30% restocking fee. Cancellation a day before the delivery will incur a 50% restocking fee. Cancellation on the day of the delivery or pickup will incur the full rental. A restocking / cancellation fee will be charged on your credit card. Weather-related cancellation can be made 4 days without any fee. Please note policy is not applicable to linens and Specialty items. See policies below.
2. NO Linen items can be canceled within 5 days of the delivery or pickup of the items.
3. A 30% non-refundable deposit may be required for some orders; especially Specialty items (e.g. chair covers & sashes). This will depend on the items being rented and the amount.  Specialty items must be canceled at least 7 days prior to your event; otherwise the full cost will apply.

  Terms of Payment

1. Credit Card, Company Check, or Cash on Delivery.
2. Visa and Master cards are accepted. There is a $5.00 fee if declined and $50.00 chargeback fee.
3. Credit card payment will be charged 3-4 days before delivery unless otherwise specified by customer. However, all charges will be done before delivery.
4. Company check is acceptable if approved credit card information is on file.
5. Returned check (s) will be charged the check amount plus $30.00 returned check fee and will be billed to the credit card on file.
6. A 30% non-refundable deposit is required for weddings, large events, and specialty items (e.g. chair covers, linens, etc.). Final payment must be made at least two weeks prior to event; or for specialty items at least three days before delivery or pick-up.

 Chairs & Tables: 

1.  Must be stacked in designated location as delivered or pick-up.

Linens and Chair covers: 

1. Must be food and particle free. Linens returned with burns, wax, holes, tears, etc, or in unusable condition will be billed at replacement cost.

Flatware, China, & Glassware: 

1. Must be returned in rack provided and must be rinsed. Any item that is returned dirty will incur an additional fee of $1.00 per item.

Coat Rack:

1. Must be wrapped up (as delivered) upon pickup. Hangers must be in the bin provided. Otherwise, there is a charge of $10.00  for each missing bin.

Sales Tax:

Section 527.8(f)(2) of the Sales and use Tax regulations states that the purchase of tangible personal property by a caterer, event planner, etc. for use in catering event is not a purchase for resale and is subject to sales tax. Accordingly, rentals of our items are considered to be retail sales of tangible personal property as defined under Section 110(6)(4) of the Tax Law and the receipts from the rentals are subject to the tax imposed under Section 1105(9) of the Tax Law.  

Delivery & Pick-up 

1. Valid state photo identification is required upon delivery; for item pickup at the office both photo identification and credit card are needed.

 2. All deliveries are ground floor or elevator. A surcharge will incur on any delivery requiring the use of one or more flight of stairs.

3. All delivered items must be ready for pick-up the day after the event. An additional cost will be incurred if the items are not available and the delivery crew has to return to collect the items.